Returns & Exchanges FAQ

What is your returns policy?
At grungerockoutfits.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange items within 30 days of the delivery date. Items must be unworn, unwashed, and with all original tags attached.

How do I make a return or exchange?
To initiate a return or exchange, please visit the Returns section on grungerockoutfits.com and follow the instructions provided. Returns must be authorized through our online returns portal to ensure smooth processing.

Are there any items that cannot be returned?
For hygiene reasons, some products such as underwear, swimwear, and earrings are non-returnable unless faulty. Sale or clearance items may also be excluded from returns or exchanges. Please check the product description for details.

How long does it take to process a return?
Once we receive your returned items, please allow up to 10 business days for us to inspect and process your refund or exchange. Refunds will be issued via the original payment method. Exchanges will be sent out as soon as possible subject to stock availability.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a trackable shipping method to ensure your return reaches us safely.

What if I receive a faulty or incorrect item?
If your order arrives damaged, faulty, or incorrect, please contact us through the support options on grungerockoutfits.com immediately. We will provide instructions to arrange a return and offer a replacement or refund at no additional cost.

Can I cancel my order?
Orders can only be canceled before they have been processed and dispatched. Please visit your order status on grungerockoutfits.com as soon as possible if you wish to cancel. Once an order has shipped, it must be returned following the standard returns process.

How can I track my return or exchange?
If you used a trackable shipping service for your return, please keep the tracking number. You can monitor the progress of your return shipment and contact us via grungerockoutfits.com support if you have any concerns.

Will I be refunded the original shipping costs?
Shipping fees are generally non-refundable unless the return is due to an error on our part or a faulty product.