FAQs
Welcome to GrungeRockOutfits.com! Here you’ll find answers to common questions about our products, orders, sizing, shipping, and more.
Orders
How do I place an order?
Select your items, choose size and quantity, and complete checkout. You will receive an order confirmation with your order number—keep this safe.
Can I cancel or amend my order?
If you wish to cancel or change your order, please do so within 30 minutes. After that, orders are processed quickly and cannot be changed manually.
Account orders vs. guest checkout
Creating an account allows you to track orders, save addresses, and earn rewards. Guest checkout is also available for one-time purchases.
Returns
How do I return an item?
You may return items within 30 days of delivery for a full refund. Items must be unworn, unused, with all original tags and packaging intact. Returned items must be sent at your expense—returns are not free.
What about exchanges?
We don’t offer direct exchanges. If you need a different size or item, return what doesn’t fit and place a new order.
What can’t be returned?
Items such as stained, worn, or marked garments—including makeup or pet hair contamination—are not accepted. Swimwear with the hygiene seal removed cannot be returned.
Faulty items
If your garment is defective, submit a return through our portal with photo evidence and your order number. Once inspected, and if confirmed faulty, a refund will be issued. Worn or aged items may not qualify.
Processing refunds can take up to 10 working days after receipt. Gift card purchases refunded will be issued as store credit.
Delivery
How can I track my delivery?
Once your order ships, you’ll receive a dispatch notification with tracking information. Delivery times vary by region.
Shipping options
Standard shipping is calculated at checkout. Next‑day or expedited options may be available depending on region.
What if my order is delayed?
Please allow the full estimated window before contacting us. Delays may occur due to carrier issues, weather, customs, or incorrect delivery details.
Partial shipments & out-of-stock items
If an item is out of stock during processing, the rest of your order will still be shipped and you’ll receive a refund for the missing item.
Product & Stock
Why are some items sold out?
Hell Bunny styles can sell quickly. We restock frequently—sign up for alerts to get notified when favourites return.
How accurate are colors and sizing?
We photograph all items in studio lighting for color accuracy. Sizing is reviewed each season to ensure alignment with label size guides. See our size guide for detailed fit information.
Button replacements and care
Spare buttons aren’t available, so please follow label instructions and care carefully.
Technical Issues
Having trouble with the site? We’re sorry! Please submit feedback through the site support widget describing the issue. We’ll address it as soon as possible.
Garment Care
Please always follow the care instructions on the garment label. These are the best guidelines for preserving the print, fabric, and overall quality of your item.
Your Data
We collect information such as name, email, and billing/shipping addresses when you create an account or place an order. This helps us streamline your experience, recommend relevant products, maintain contact about your order, and offer promotions. We do not share your personal data without consent and comply with applicable privacy laws. You can update or delete your information at any time via your account settings.
Store Credit / Gift Cards
Refunds from gift card purchases are issued as store credit. Keep the code safe. Credit can be used directly at checkout on GrungeRockOutfits.com.
Email & Marketing Preferences
To unsubscribe from newsletters or marketing emails, adjust your preferences under your account settings. You may also opt out via the link at the bottom of any email we send.